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Seven Steps to Achieving Outsourcing Excellence
The Warwick Business School report challenges CIOs and CFOs to measure the business impact of outsourcing investments more effectively, in order to clearly communicate the long-term value of outsourcing deals to the business.
The study builds upon quantitative research among over 250 C-level executives from Europe’s largest companies and focuses on understanding and measuring the real benefits of outsourcing beyond a one-time cost saving.
Warwick Business School proposes seven steps to achieving outsourcing excellence, providing an actionable route for C-level executives. The methodology, created in conjunction with Cognizant, provides a best practice guide around what needs to change so you get the most from your IT and BPO investments.
The seven steps, which the report outlines in detail, are:
- Figure out the context of the outsourcing activity
- Figure out the outsourcing strategy
- Figure out the benchmark
- Realise what is value over time
- Make your CIO a strategist
- Build the retained organisation
- Invest in outsourcing learning capabilities
Click here to register for the full academic report produced by Warwick Business School |
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