Key Findings

Results of research by Cognizant in conjunction with Warwick Business School, carried out among CIOs and CFOs across six regions (the UK, Germany, Switzerland, Benelux, France and the Nordics), highlight how business leaders are not getting to grips with measuring the full financial impact of the outsourcing contracts they commission. This is despite spending more than $42bn on outsourcing deals in 2008, according to Gartner . 

• Less than half of CIOs and CFOs have tried to quantify the financial contribution of outsourcing to their businesses 
• More than a third simply do not bother and one fifth (20%) cannot remember if they have tried
• Of those who have tried, less than 1 in 5 (19%) are very confident in their calculation
• CFOs feel CIOs need more help to communicate the full benefits of outsourcing: Only 37% of CFO respondents rate their CIOs ability to do this
• 37% believe that the business value of outsourcing cannot be assessed beyond a one-time cost saving alone

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