CIO

The CIO is crucial to any outsourcing project. CIOs are the initiators and sponsors of the arrangement, so it’s crucial that they can see and prove the impact on the organisation. Yet, from surveying over 120 CIOs, measurement techniques are, in some cases, basic at best.

CIOs are also under pressure to prove the success of the outsourcing partnerships they’re overseeing. 50% of CIOs therefore want to see ROI from outsourcing deals within the first year, but how are they tracking performance beyond the initial cost metrics?

• CIOs are demanding to see ROI within a year

• Only a quarter of CIOs believe the full value of outsourcing can be properly assessed beyond a one-time cost saving alone

• The Finance function believes that the CIO and their team can do more to better communicate the financial benefits of outsourcing

To find out more about the methods used by CIOs to quantify the financial value of their outsourcing arrangements register here for the full report